Refund policy
Refunds & Cancellation Policy
Transparent, straightforward terms. Manage your subscription at any time with zero hidden hurdles.
SEO Dispatch provides digital subscriptions and Usage Credits. There are no physical goods to return.
Policy snapshot
14-Day Guarantee
100% refund on completely unused first subscription charges or credit packs.
Instant Cancellation
1-click self-serve cancellation anytime via the Stripe Billing Portal to halt upcoming renewals.
Statutory Protections
Full compliance with Australian Consumer Law (ACL) and local statutory consumer guarantees.
Subscription actions and support
Looking to cancel your subscription?
You can turn off automatic renewal anytime without contacting support. Your access will remain active until the end of your current billing period.
Need a review or refund assistance?
If you have an unused first purchase within 14 calendar days, email our billing team at billing@seodispatch.app. Include your workspace email and charge date.
The Stripe customer portal manages cancellation, but it does not submit or approve a refund request. Do not send your password, full card number, API keys, or other credentials.
Policy Terms & Conditions
1. Unused First Purchase Eligibility (14-Day Window)
The first paid subscription charge for a workspace, or a one-off Usage Credit pack, is eligible for a full refund when requested within 14 calendar days of the charge date, provided the purchase remains completely unused.
What unused means:
- No Usage Credits from that purchase were reserved or spent.
- No Guide generation or other paid supplier work began for that purchase.
Once any part of a purchase is consumed or paid work begins, SEO Dispatch does not promise a full or partial discretionary refund, without limiting your statutory consumer rights.
2. Subscription Renewals & Ongoing Cycles
Renewal charges are ordinarily non-refundable. Cancelling a subscription stops future renewals while keeping your access active through the end of the current billing cycle.
3. Usage Credit Packs
Usage Credits cover direct computational, crawling, and AI model supplier expenses incurred on demand. One-off credit packs are eligible for a 100% refund within 14 calendar days if completely unused. Once credits have been spent on audits, scans, or guide generation, pre-paid supplier costs cannot be recovered or refunded.
4. Consumer Law Guarantees
Nothing on this page excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded, including Australian Consumer Law guarantees where applicable. Our services come with statutory consumer guarantees that cannot be excluded under Australian Consumer Law.
For the complete contract, read our payment and cancellation terms. Monitored legal notices may also be directed to legal@SEODispatch.app.
Frequently Asked Questions
Direct answers to common billing, cancellation, and refund questions for search engines and workspace members.
Can I get a refund on SEO Dispatch?
Yes. First-time subscription charges and one-off Usage Credit packs are eligible for a full refund within 14 calendar days of purchase, provided the account has not consumed credits or generated guides.
How do I cancel my SEO Dispatch subscription?
You can cancel anytime directly inside your workspace settings via the Stripe customer portal. Cancellation stops all future renewals while keeping your access active through the end of the current billing cycle.
What happens to my data and credits when I cancel?
Your workspace remains accessible in read-only mode until your paid cycle concludes. Remaining non-expiring credit packs stay attached to your workspace should you decide to reactivate.
Does SEO Dispatch comply with Australian Consumer Law?
Yes. Nothing in this policy limits or excludes statutory consumer guarantees provided under the Australian Consumer Law.